1. Acceptance of Agreement

By registering an account, logging in, or submitting applications via the BIG-ES (Barangay Information Gateway & E-Services) system, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, you are prohibited from utilizing the e-services features of this platform.

2. User Accounts and Eligibility

Access to E-Services (including document clearances, ID applications, and residency proofs) is restricted to legitimate residents of Barangay Bagbag, Quezon City.

• Authenticity: You must provide true, current, and complete profile information during registration. Providing fraudulent proofs or mimicking another resident will result in immediate rejection, account termination, and potential legal accountability.
• Account Security: You are solely responsible for maintaining the confidentiality of your credentials. You must notify the system admin immediately of any unauthorized account activity.

3. Document Fees and Payments

Certain official document clearances and certificates processed via BIG-ES are subject to administrative fees (e.g. Barangay Clearance, Residency, and Blotter filings).

• Gateway Integration: Payments are processed digitally through our secure checkout integration with PayMongo.
• Refund Policy: Transactions marked as paid cannot be canceled or refunded once document processing has commenced or has been approved by the Barangay Administration.

4. Guidelines for File Uploads

When submitting evidence or supporting identification for e-service requests:

• A maximum of 5 files can be uploaded per transaction.
• Each file size must not exceed 50MB.
• All uploads must contain clear, legible scans or photos of genuine physical documents.

5. Prohibited Activities

You agree not to attempt unauthorized administrative modifications, circumvent security checks, upload corrupted files, or launch automated scripts targeting the portal's databases or forecasting models. Any such actions will result in database flagging and automated IP logging to Quezon City cyber authorities.

6. Governing Law

These Terms of Service are governed by the laws of the Republic of the Philippines. Any disputes arising from the use of BIG-ES shall be resolved in the appropriate courts of Quezon City, Metro Manila.